Privacy Policy

Information You Provide

When you submit a franchise inquiry, request a franchise kit, call the franchise development team, or contact us, we may collect your name, email address, phone number, desired market, available liquid capital range, ownership interest, restaurant or business experience, opening timeline, and any comments you choose to provide.

Technical and Usage Data

When you use this website, we and our service providers may collect technical and usage data such as IP address, browser and device type, operating system, pages viewed, links selected, referring page, approximate location derived from IP address, visit dates and times, and interactions with forms, videos, calls, and other website features.

Cookies, Analytics, Advertising, and Call Tracking

This website may use cookies, analytics services, advertising pixels, call-tracking technologies, campaign parameters, and similar tools. These tools may record UTM parameters, GCLID, FBCLID, landing page, referrer, and conversion events so we can understand traffic sources, campaign performance, and website use. Browser settings and available platform controls may allow you to limit certain cookies or advertising technologies.

How We Use Information

We may use information to respond to inquiries, evaluate franchise candidate qualifications, provide franchise information, discuss markets, schedule follow-up, maintain records, operate and secure the website, improve website performance, personalize communications, measure advertising effectiveness, comply with law, and protect our rights and the rights of others.

How We Share Information

We may share information with Russo's franchise development personnel and service providers that support website hosting, customer relationship management, email, telephone, analytics, advertising, security, professional advice, and legal compliance. We may also disclose information when required by law, during a business transaction, or when reasonably necessary to protect rights, safety, and security. We do not sell franchise inquiry information as a standalone product.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including franchise development follow-up, recordkeeping, legal compliance, dispute resolution, security, and enforcement of agreements. Retention periods may vary based on the type of information and applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, email system, storage system, or transmission method can be guaranteed to be completely secure.

Communication Choices

You may ask us to update your contact information or stop non-transactional franchise development communications by using the unsubscribe method provided in a message, emailing franchise@russos.com, or calling (832) 849-0724. We may still send communications needed to respond to an active request or comply with law.

Privacy Requests

Depending on where you live, applicable law may provide rights to request access to, correction of, or deletion of certain personal information, or to receive information about how it is used and shared. To submit a request, contact us using the information below. We may need to verify your identity before completing a request, and legal exceptions may apply.

Children's Privacy

This franchise website is intended for adults evaluating business opportunities and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

International Processing

If you access this website from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Privacy laws in those locations may differ from those in your country.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date identifies the current version. Material changes may be communicated through this page or another appropriate notice.

Contact Us

Questions or privacy requests may be directed to Russo's New York Pizzeria, 5120 Woodway Drive, Suite 8030, Houston, Texas 77056; franchise@russos.com; or (832) 849-0724.